Client satisfaction at Thornbridge

Client Experiences

What Our Clients Say

The best measure of any advisory practice is the experience of the people it has worked with. Here are some of theirs.

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350+

Clients served across three practice areas

4.8

Average client satisfaction rating

12+

Years of combined advisory experience

96%

Report clear understanding after first consultation

Client Reviews

LS

Lim Swee Keat

HR Director · Petaling Jaya

We needed help reviewing our standard employment contracts after a rule change. Thornbridge went through each clause and pointed out areas that needed updating. The advice was practical and the turnaround was quick. Our contracts are now compliant and clearer for employees too.

Employment Law · March 2025

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Noraini Mustafa

Graphic Designer · Kuala Lumpur

I had been putting off registering my studio's trademark for a long time — the process looked complicated. Nathan handled it from start to finish. He explained each stage, did the conflict search, and submitted the application. The registration came through without any issues. I wish I had done it sooner.

Intellectual Property · February 2025

RR

Rajan Rajendran

Business Owner · Shah Alam

We had a redundancy situation and wanted to make sure the process was handled correctly. Thornbridge walked us through the legal requirements, helped us draft the necessary letters, and confirmed what compensation was appropriate. No drama, just clear guidance when we needed it.

Employment Law · January 2025

SB

Suraya Baharudin

Teacher · Ampang

Going through a divorce is not something you can prepare for emotionally, but having someone explain what was happening at each stage helped enormously. Faridah never rushed me, answered the same questions more than once without impatience, and made sure I understood what each decision meant before I made it.

Family Law · March 2025

CT

Chan Tze Wei

Technology Start-up · KLCC

We registered two trademarks for our platform through Thornbridge. The process was smooth. They also set up the monitoring service, which has already flagged one potentially conflicting application. Knowing someone is watching for that kind of issue is genuinely useful for a growing brand.

Intellectual Property · February 2025

AA

Ahmad Azmi

Civil Servant · Putrajaya

I was dealing with a custody matter after a difficult separation. The consultation with Faridah was the first time someone actually explained my options clearly, without making me feel rushed or like I was being billed by the minute. I felt like I understood my position for the first time.

Family Law · January 2025

Case Studies

A closer look at how Thornbridge has assisted clients through more involved matters.

Employment Law

Challenge

A manufacturing company in Selangor needed to reduce headcount due to operational changes. They were unsure how to manage the process lawfully under the Employment Act and were concerned about potential industrial court claims.

Solution

Thornbridge reviewed the situation, advised on the correct procedure for managing redundancies, drafted all required documentation, and guided the HR team through each stage of the process including statutory payments.

Outcome

The restructuring proceeded without any industrial court referral. The company's HR team reported feeling significantly more confident in handling employment matters going forward.

Timeline: 3 weeks

Intellectual Property

Challenge

A food and beverage brand in Kuala Lumpur discovered that a new competitor had begun operating under a name very similar to their own. The brand had not yet registered its trademark, which complicated the situation.

Solution

Thornbridge filed an expedited trademark application, conducted a comprehensive search of the existing registrations, and advised on the client's options with regard to the competing brand including relevant correspondence.

Outcome

The trademark was successfully registered. The competing brand made changes to its name following formal correspondence. The client has since engaged ongoing monitoring services.

Timeline: 6 months to registration

Family Law

Challenge

A parent in Kuala Lumpur needed help establishing a custody arrangement following separation. The other party was initially uncooperative, and there were conflicting views on what arrangement was in the child's interest.

Solution

Thornbridge advised on the legal framework for custody matters in Malaysia, prepared the necessary court documents, and guided the client through proceedings — maintaining a focus on the child's welfare as the central consideration.

Outcome

A custody arrangement was formalised through the court that both parties accepted. The client reported that the process, while difficult, was less adversarial than they had expected and that they felt well-supported throughout.

Timeline: 4 months

Professional Standing

Malaysian Bar Membership

All advisors hold current practising certificates in accordance with the Legal Profession Act 1976.

PDPA Compliance

Data handling practices reviewed against the Personal Data Protection Act 2010.

Professional Indemnity

Professional indemnity coverage maintained as required by bar standards.

Continuing Professional Development

Advisors participate in regular CPD activities to remain current with legal developments.

Contact Details

Address

8 Persiaran Stonor
50450 Kuala Lumpur, Malaysia

Office Hours

Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM

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