Client Experiences
What Our Clients Say
The best measure of any advisory practice is the experience of the people it has worked with. Here are some of theirs.
← Back to Home350+
Clients served across three practice areas
4.8
Average client satisfaction rating
12+
Years of combined advisory experience
96%
Report clear understanding after first consultation
Client Reviews
Lim Swee Keat
HR Director · Petaling Jaya
We needed help reviewing our standard employment contracts after a rule change. Thornbridge went through each clause and pointed out areas that needed updating. The advice was practical and the turnaround was quick. Our contracts are now compliant and clearer for employees too.
Employment Law · March 2025
Noraini Mustafa
Graphic Designer · Kuala Lumpur
I had been putting off registering my studio's trademark for a long time — the process looked complicated. Nathan handled it from start to finish. He explained each stage, did the conflict search, and submitted the application. The registration came through without any issues. I wish I had done it sooner.
Intellectual Property · February 2025
Rajan Rajendran
Business Owner · Shah Alam
We had a redundancy situation and wanted to make sure the process was handled correctly. Thornbridge walked us through the legal requirements, helped us draft the necessary letters, and confirmed what compensation was appropriate. No drama, just clear guidance when we needed it.
Employment Law · January 2025
Suraya Baharudin
Teacher · Ampang
Going through a divorce is not something you can prepare for emotionally, but having someone explain what was happening at each stage helped enormously. Faridah never rushed me, answered the same questions more than once without impatience, and made sure I understood what each decision meant before I made it.
Family Law · March 2025
Chan Tze Wei
Technology Start-up · KLCC
We registered two trademarks for our platform through Thornbridge. The process was smooth. They also set up the monitoring service, which has already flagged one potentially conflicting application. Knowing someone is watching for that kind of issue is genuinely useful for a growing brand.
Intellectual Property · February 2025
Ahmad Azmi
Civil Servant · Putrajaya
I was dealing with a custody matter after a difficult separation. The consultation with Faridah was the first time someone actually explained my options clearly, without making me feel rushed or like I was being billed by the minute. I felt like I understood my position for the first time.
Family Law · January 2025
Case Studies
A closer look at how Thornbridge has assisted clients through more involved matters.
Challenge
A manufacturing company in Selangor needed to reduce headcount due to operational changes. They were unsure how to manage the process lawfully under the Employment Act and were concerned about potential industrial court claims.
Solution
Thornbridge reviewed the situation, advised on the correct procedure for managing redundancies, drafted all required documentation, and guided the HR team through each stage of the process including statutory payments.
Outcome
The restructuring proceeded without any industrial court referral. The company's HR team reported feeling significantly more confident in handling employment matters going forward.
Timeline: 3 weeks
Challenge
A food and beverage brand in Kuala Lumpur discovered that a new competitor had begun operating under a name very similar to their own. The brand had not yet registered its trademark, which complicated the situation.
Solution
Thornbridge filed an expedited trademark application, conducted a comprehensive search of the existing registrations, and advised on the client's options with regard to the competing brand including relevant correspondence.
Outcome
The trademark was successfully registered. The competing brand made changes to its name following formal correspondence. The client has since engaged ongoing monitoring services.
Timeline: 6 months to registration
Challenge
A parent in Kuala Lumpur needed help establishing a custody arrangement following separation. The other party was initially uncooperative, and there were conflicting views on what arrangement was in the child's interest.
Solution
Thornbridge advised on the legal framework for custody matters in Malaysia, prepared the necessary court documents, and guided the client through proceedings — maintaining a focus on the child's welfare as the central consideration.
Outcome
A custody arrangement was formalised through the court that both parties accepted. The client reported that the process, while difficult, was less adversarial than they had expected and that they felt well-supported throughout.
Timeline: 4 months
Professional Standing
Malaysian Bar Membership
All advisors hold current practising certificates in accordance with the Legal Profession Act 1976.
PDPA Compliance
Data handling practices reviewed against the Personal Data Protection Act 2010.
Professional Indemnity
Professional indemnity coverage maintained as required by bar standards.
Continuing Professional Development
Advisors participate in regular CPD activities to remain current with legal developments.
Contact Details
Phone
+60 3-6201 4782Address
8 Persiaran Stonor
50450 Kuala Lumpur, Malaysia
Office Hours
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Ready to Talk?
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